The industry abandoned the bottom of the market
Good agencies priced themselves for funded startups and national brands, because a $40,000 project and a $400,000 project take a similar number of meetings. Everybody below that line got handed templates, freelance marketplaces, and a monthly retainer for social posts nobody reads.
The result is backwards. The businesses with the least room for a bad decision are the only ones making brand decisions with no help at all. A dentist with two chairs and a fourteen year lease is doing positioning by instinct at eleven at night.